okgo: Privacy Policy

Who This Policy Covers

This Privacy Policy applies to anyone who visits okgo.team, creates an account, makes a deposit, places a bet, or contacts support. It describes how okgo handles personal data in connection with its casino and sports-betting services offered to players in Bangladesh.

By registering an account or continuing to use the site, you confirm that you have read and understood this policy. If you do not agree, please do not use the platform.

okgo is committed to handling your information responsibly. We follow standard data-handling practices to protect your privacy and comply with applicable regulations. This policy is written in plain English so it is easy to understand.

Data We Gather From You

We collect personal data in two ways: information you give us directly, and information we gather automatically when you use the site.

Information you provide

• Account registration: full name, date of birth, email address, phone number, and preferred currency (BDT).
• Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence. KYC is required before your first withdrawal.
• Payment details: your bKash, Nagad, Rocket, or Bank Transfer account number. We do not store full card numbers on our servers.
• Communications: messages sent to our 24/7 live chat support team, including timestamps and conversation history.
• Responsible gaming: any deposit limits, session limits, or self-exclusion requests you submit through your account settings.

Information collected automatically

• Device and technical data: IP address, browser type, operating system version, screen resolution, and device identifiers.
• Usage data: pages visited, games played, bets placed, session duration, and referral source.
• Cookies and local storage: session tokens, preference settings, and analytics identifiers. See the Cookies section below for full details.
• Transaction logs: deposit amounts, withdrawal requests, bonus redemptions, and wagering history.

How okgo Uses Your Data

We use collected data only for legitimate purposes directly related to operating the platform and serving you as a player.

• Account management: creating and maintaining your okgo account, verifying your identity, and processing transactions.
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and Bank Transfer; confirming payment completion within our stated timeframes.
• Bonuses and promotions: tracking wagering requirements, calculating cashback at the correct tier, and crediting referral bonuses of ৳550 when conditions are met.
• Customer support: responding to live chat queries, resolving disputes, and following up on account issues.
• Fraud prevention and security: detecting unusual login activity, flagging suspicious transactions, and verifying that players meet the minimum age requirement of 18.
• Responsible gaming compliance: enforcing deposit limits, processing self-exclusion requests, and monitoring play patterns that may indicate problem gambling.
• Service improvement: analysing aggregate usage data to improve site performance, game selection, and mobile app experience.
• Legal obligations: retaining transaction records as required by applicable law and responding to lawful requests from regulatory bodies.

We do not sell your personal data to third-party marketing companies. We do not use your data to send unsolicited promotional messages from unrelated businesses.

Sharing Data With Third Parties

okgo shares your data only where necessary and with parties who are contractually bound to handle it securely.

Payment processors

Your payment account details are shared with the relevant payment gateway (bKash, Nagad, Rocket, or the bank you have nominated) solely to process the transaction. These providers have their own privacy policies.

Game providers

When you launch a game from providers such as Spribe, CQ9, JDB, PG Soft, or KA Gaming, a session token is passed to that provider. No additional personal data beyond what is needed to run the game session is shared.

KYC and compliance services

We may use a third-party identity verification service to cross-check your NID, Passport, or Driving Licence. These services operate under strict data-processing agreements with okgo.

Analytics providers

Aggregated, anonymised usage statistics may be shared with analytics partners to help us understand site performance. This data cannot be used to identify you personally.

Legal and regulatory disclosure

We will disclose personal data if required by a valid court order, law-enforcement request, or regulatory directive. We will notify you where we are legally permitted to do so.

Cookies and Tracking Technologies

okgo uses cookies and similar technologies to keep your session active, remember your preferences, and measure site performance.

Essential cookies

These are required for the site to function. They handle login sessions, security tokens, and language preferences. You cannot opt out of essential cookies while using the platform.

Analytics cookies

We use analytics cookies to understand how players navigate the site, which games are most popular, and where technical errors occur. This data is aggregated and anonymised.

Functional cookies

Functional cookies remember your deposit method choice, odds format preference, and responsible gaming settings so you do not have to reconfigure them on each visit.

Managing cookies

You can manage non-essential cookies through your browser settings. Blocking certain cookies may limit your experience, for example preventing automatic login or resetting your display preferences.

How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period after closure to meet legal obligations.

• Active accounts: all account and transaction data is retained for the lifetime of your account.
• Closed accounts: transaction records, KYC documents, and communication logs are retained for a minimum of five years after account closure to satisfy anti-money-laundering and financial reporting requirements.
• Marketing data: if you have opted into promotional communications, we retain your preferences until you opt out or close your account.
• Support conversations: live chat transcripts are kept for 12 months from the date of the conversation, unless they are part of an ongoing dispute.

When data is no longer needed, it is securely deleted or anonymised so it cannot be linked back to you.

Your Rights Over Your Data

As an okgo player, you have the following rights regarding the personal data we hold about you.

• Access: you can request a copy of the personal data we hold about you at any time by contacting our support team through live chat.
• Correction: if any of your stored details are inaccurate, you can update them in your account settings or ask support to correct them on your behalf.
• Deletion: you can request deletion of your personal data. We will comply unless we are legally required to retain certain records (such as transaction history).
• Restriction: you can ask us to limit how we process your data while a dispute or correction request is being reviewed.
• Portability: you can request a machine-readable copy of the data you have provided to us directly, such as your account profile and transaction history.
• Objection: you can object to data processing based on legitimate interests. We will review your objection and respond within a reasonable timeframe.
• Withdraw consent: where processing is based on consent (for example, marketing emails), you can withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact our support team via 24/7 live chat. We aim to respond to all data-rights requests within 30 days.

Keeping Your Data Secure

okgo uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: all data exchanged between your device and our servers is encrypted using TLS (Transport Layer Security).
• Access controls: personal data is accessible only to staff who need it to perform their role. Access is logged and reviewed regularly.
• Secure payment handling: payment details are processed through encrypted channels and are not stored on our main application servers.
• Account security: we recommend using a strong, unique password and enabling any available two-step verification features on your account.
• Incident response: if a data breach occurs that is likely to affect your rights, we will notify you and the relevant authority as soon as practicable.

No system is completely immune to risk. If you suspect unauthorised access to your account, contact our live chat support immediately so we can freeze the account and investigate.

Players Under 18

okgo does not accept registrations from anyone under the age of 18. We do not knowingly collect personal data from minors.

If we discover that a player who registered is under 18, we will immediately close the account, void all bets, and delete the associated personal data in accordance with this policy. Any deposits made will be returned where possible.

If you believe a minor has registered on the platform, please contact our support team via live chat so we can investigate and act promptly.

When This Policy Changes

We review this Privacy Policy periodically and update it when our data practices change or when regulations require it. When we make a material change, we will post a notice on the site and update the "Last updated" date at the top of this page.

Continued use of okgo after a policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and may request account closure via live chat.

We will not retroactively apply new data practices to information already collected without seeking your consent where required by law.

Reach Our Privacy Team

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the fastest way to reach us is through our 24/7 live chat support on okgo.team.

Our support team handles privacy requests during business hours and escalates them to the data-protection team within one working day. For complex requests such as full data exports or deletion requests, allow up to 30 days for a full response.

All privacy-related requests are logged with a reference number, so keep any reference number you receive for follow-up.