okgo: Terms & Conditions

Last updated: 9 November 2026

These Terms & Conditions form the full agreement between you and okgo. By registering an account, depositing funds, or placing a bet on the okgo platform, you confirm that you have read, understood, and accepted every clause below. If you do not agree, please do not use the service.

Acceptance of These Terms

Using any part of okgo – browsing the lobby, registering, depositing, or withdrawing – counts as acceptance. These terms apply alongside our Privacy Policy and Responsible Gaming Policy. Where those documents conflict with these terms, these terms take precedence.

okgo reserves the right to update these terms at any time. Changes take effect as soon as they are published on this page. Continued use of the platform after a change means you accept the revised terms.

Who Can Open an Account

To register and play on okgo you must meet all of the following conditions:

• You are at least 18 years old.
• You are located in a jurisdiction where online gaming is not explicitly prohibited for personal use.
• You are acting on your own behalf, not on behalf of another person or organisation.
• You are not currently subject to a self-exclusion order on okgo or any affiliated platform.
• You have not previously had an okgo account closed for rule violations.

okgo does not accept players from jurisdictions where the service is explicitly prohibited by local law. It is your responsibility to check the laws in your location before registering.

Account Registration and Security

Each player may hold only one account. Creating duplicate accounts is a violation of these terms and may result in the permanent suspension of all associated accounts and the forfeiture of balances.

When you register you must provide accurate and current information, including your full legal name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. You are responsible for keeping your login credentials secure. okgo will never ask for your password by phone or chat.

If you believe your account has been accessed without your permission, contact live chat immediately. okgo is not liable for losses caused by unauthorised access where you failed to keep your credentials secure.

Deposits and Payments

okgo accepts deposits via bKash, Nagad, Rocket, and Bank Transfer. All transactions are processed in Bangladeshi Taka (৳).

Deposits must come from a payment account registered in your own name. Third-party deposits are not permitted. okgo reserves the right to request proof of payment ownership at any time.

Withdrawals and Processing

The minimum withdrawal amount is ৳500. The maximum you can withdraw in a single day is ৳65,000 (Copper tier). Higher VIP tiers carry higher daily limits – see the VIP table on the Bonus & VIP page for details.

Standard withdrawal requests are processed within 40 minutes once your account has passed identity verification. First-time withdrawals may take up to 6 hours while the initial KYC review is completed.

Withdrawal conditions

• Your account balance must be at least ৳500 to request a withdrawal.
• You must withdraw to the same payment method you used for your most recent deposit, unless that method is unavailable.
• Any active bonus funds must meet the stated wagering requirement before the associated balance can be withdrawn.
• okgo may delay a withdrawal if a fraud or security review is in progress. You will be notified by live chat.

Bonus and Promotion Rules

okgo offers a first deposit bonus of 110% up to ৳13,000, a reload bonus of 17%, and a daily cashback of 1.4%. Each promotion has specific terms that apply alongside this section.

Bonuses are credited to a separate bonus wallet. Real-money funds are always used first. If you forfeit a bonus before meeting the wagering requirement, any bonus-derived winnings are removed from your balance.

okgo may withdraw any promotion at any time. Active bonus funds at the time of withdrawal will honour the original terms for the remaining validity period.

Fair Play and Prohibited Conduct

okgo uses certified random number generators (RNG) for all non-live games. Live casino games are streamed from licensed studios with independent oversight.

Actions that will result in account suspension

• Using software, bots, or scripts to automate betting decisions.
• Coordinating with other players to exploit bonus terms (bonus abuse).
• Placing bets on both sides of the same outcome across multiple accounts (arbitrage).
• Providing false identity information during registration or KYC.
• Attempting to launder funds through the platform.
• Threatening or harassing okgo staff or other players via live chat.

If okgo suspects prohibited conduct, the platform may freeze your account, withhold pending withdrawals, and conduct a full review. You will be notified and given the opportunity to respond before a final decision is made.

Identity Verification

KYC (Know Your Customer) verification is required before your first withdrawal. okgo accepts the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents must be clear, unedited scans or photographs showing all four corners. The name on the document must match the name on your okgo account exactly. Reviews are completed within 12 hours in most cases.

okgo may request additional documents at any time, including proof of payment method ownership (a screenshot of your bKash or Nagad account showing your name and number).

Responsible Gaming Commitments

okgo supports responsible gaming. You can request the following tools at any time through live chat:

• Deposit limit: Set a daily, weekly, or monthly cap on how much you can add to your account.
• Loss limit: Stop play automatically when your losses reach a threshold you set.
• Session time limit: Receive a notification or automatic logout after a set period of play.
• Self-exclusion: Block your account for a fixed period (minimum 30 days) or permanently.

Self-exclusion requests take effect within 24 hours. During the exclusion period, okgo will not send promotional communications to your registered mobile number or email address. See our full Responsible Gaming page for further guidance and external support contacts.

Limitation of Our Liability

okgo provides the platform on an "as available" basis. We do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible.

okgo is not liable for:

• Losses arising from internet connectivity issues on the player's side.
• Delays in deposit or withdrawal processing caused by third-party payment providers (bKash, Nagad, Rocket, or banks).
• Technical faults in games that are caused by the game provider's servers, not okgo's platform.
• Losses you incur while playing with funds that exceed what you can afford to lose.

In all cases, okgo's maximum liability to any single player for any single incident is capped at the balance held in that player's account at the time of the incident.

Changes to These Terms

okgo may amend these terms at any time to reflect changes in law, game offerings, payment processing, or platform policy. The updated date at the top of this page shows when changes were last made.

If a change materially affects your rights, okgo will notify you via the mobile number on your account at least 7 days before the change takes effect. Continuing to use okgo after the effective date of any change means you accept the new terms. If you do not accept the revised terms, close your account before the effective date and withdraw your balance.

How to Contact Support

okgo offers 24/7 live chat support directly within the platform. Live chat is the fastest way to resolve account queries, report technical issues, or request responsible gaming tools.

When contacting support, please have your registered mobile number ready. For account security, support staff will never ask for your password, PIN, or full payment card details.

For formal complaints, raise the issue first through live chat. If the matter is not resolved within 48 hours to your satisfaction, ask to escalate to a senior review. okgo aims to close all escalated complaints within 5 business days.