Signing in: four moves, about a minute

The form itself is short. What goes wrong is almost always the number, the keyboard or the device, so read each step before you press anything.

  1. Open the form from a link you trust

    The form sits at the top of this page, and behind Login in the menu. Open it from your own bookmark or by typing the address. A sign-in page that arrives by SMS, especially one promising a bonus, is the usual decoy.

  2. Type the registered mobile number

    Enter the eleven-digit number that opened the account, starting with 01. Leave out the country code and any spaces. It is usually the bKash or Nagad number you signed up with, and it must still be in your hand for codes to arrive.

  3. Add the password and decide on Remember me

    Type it exactly, capitals included, and use the show toggle if the phone keyboard keeps rewriting words. Only tick Remember me on a handset that stays with you. On a borrowed phone, leave it unticked every time.

  4. Press Log In and check the balance

    One press returns you to the lobby with the balance and any pending withdrawal on screen. If a code was requested, enter it inside the window given before the session expires, then confirm the number shown in your profile.

Three ways in: number, username or app

Every route reaches the same wallet. The difference is what you have in front of you when the page loads, so pick whichever fits the device in your hand.

Pick one route and stay with it. Mixing two on the same phone is how people end up on a second, empty account.
Route What you type Best on Watch for
Mobile number Eleven-digit number and password Browser on a phone or laptop, and the Android app The number must be the one on the account, not a fresh SIM
Username Account username and password Desktop browser, when the phone is out of reach Usernames are shorter than the phone number and easy to mistype
Android app Number and password once, then the saved session Phones on slow mobile data Needs Android 6.0 or newer and 45 MB of free storage

Forgotten the username? The mobile number still works. Forgotten both? The recovery steps further down this page fix it without support.

Keeping the account yours: five habits

A login is only as strong as the number and password behind it. These five habits cost nothing and close the gaps most players leave open without noticing.

  • Use a password that belongs to okgo alone

    If the same password opens your email or your Facebook, one leaked list exposes all of them. Choose something you have never used elsewhere, and change it after any phone repair or second-hand purchase.

  • Read the address before you type

    Bookmark the site and sign in from that bookmark. Links pasted into SMS or Messenger groups are how fake forms get opened, and a good copy of a login page looks convincing enough to catch careful players.

  • Treat the code like cash

    Nobody from okgo needs your code, not on chat, not on a call, not to "confirm a bonus". A code read out to a stranger is a withdrawal handed to one. Close the conversation and report it in live chat.

  • Untick Remember me on shared handsets

    Shop phones, borrowed handsets and cyber café machines keep the session for whoever sits down next. Sign out properly when you finish, and keep the app updated to version 2.2.9 so old sign-in faults stay fixed.

  • Change the password after a lost SIM

    A replacement SIM does not lock the old number out of the account straight away. Set a new password the same day, check the withdrawal history for anything you did not request, and raise it with live chat.

Fix a sign-in that will not go through

Most failures fall into six patterns. Match what you see on screen to the middle column, then work through the fix on the right before trying the form again.

What you see Likely cause What to do
Password is rejected Caps lock on, a keyboard swapping characters, or autofill pasting an old password Retype by hand with the show toggle on. If it still fails, run the reset below once instead of guessing again.
No code arrives on the phone A full SMS inbox, short codes blocked on the SIM, or weak signal where you are sitting Clear the inbox, move near a window, request one more code. Still nothing? Live chat can read the number on file.
Form clears itself with no message Cookies or scripts blocked in the browser, or the tab opened in private mode Allow cookies for the site, leave private browsing, then load the login page again in a normal tab.
App jumps back to the login screen An older build on the phone, or Android below 6.0 Remove the old copy, then install the current 45 MB build from the okgo app page. Check the version reads 2.2.9.
Signed in but the balance looks empty A second account opened by mistake, or the page showing a cached copy Pull down to refresh and check the number in your profile. If it matches and the figure is still wrong, live chat has the ledger.
Locked out after several attempts Repeated wrong passwords inside a short window Stop trying. Wait a little, then reset the password once. Another wrong guess only adds delay to the same lock.

Support runs 24/7 on live chat. Have the registered number ready; nobody will ask you for the password itself.

Password recovery: three steps, one code

A reset takes less time than a phone call, and it is the only safe way back in. Do it once, properly, rather than feeding the form guesses.

  1. Request the code

    Under the password field, tap Forgot your password. Type the mobile number on the account and send the request. The code travels by SMS to that SIM, so a number you no longer hold will not work.

  2. Enter it and choose a new password

    Type the code inside the window it allows, then set a password you have not used on any other site. Twelve characters with one capital and one digit is easy to remember and slow to guess.

  3. Sign back in and tidy up

    Return to the form with the new password. Once you are in, open your profile, confirm the number and payout details, and sign out of any browser or device you no longer use.

Player typing a mobile number into the okgo login form on a phone in a dim room
The app opens on the same number and password form as the browser.

The app: the same sign-in, one tap shorter

Version 2.2.9 is a 45 MB download and runs on Android 6.0 or newer. It opens on the same form, then keeps you signed in until you choose to leave.

  • Install the APK straight from the site, no store account needed.
  • Lighter than the browser on slow mobile data, which matters during a cricket over.
  • One session covers the casino lobby, the cricket markets and the lottery rooms.
Download the okgo APK

Questions we hear at the form

Six things players ask before or right after pressing Log In.

Which number do I enter at okgo login?

The eleven-digit mobile number on the account, starting 01, with no country code and no spaces. It is normally the bKash or Nagad number you registered with. If you have changed SIMs since, sign in from a device that still holds the old SIM, or ask live chat to update the number on file.

The code never reached my phone. What next?

Give it a minute, then check the inbox is not full and that short codes are not blocked on the SIM. Move somewhere with better signal, reload the form and request one more code. Two requests is plenty. After that, live chat can look at the number stored against the account.

Is Remember me safe on a shared phone?

No. Ticking it keeps the session open, so the next person holding the handset reaches your balance without a password. Use it only on a phone that stays with you. On a shop handset or a cyber café machine, leave it unticked and sign out fully before you walk away.

I changed my SIM. Can I still get in?

The password still works, but codes travel to the old number, so any reset stalls. Take the new SIM and your NID to live chat and ask for the number to be updated. Do it before your next withdrawal, because payouts only go to details that match your documents.

Why does the app keep sending me back to login?

Usually an out-of-date build. The current version is 2.2.9, it needs Android 6.0 or newer, and it installs at 45 MB. Delete the old copy, download the current APK from the okgo app page, and install it with a little storage free so the update completes cleanly.

Can support unlock an account for me?

Live chat is open 24/7 and can tell whether a lock is temporary or needs a reset. Keep your registered number and NID nearby. Nobody there will ask for your password or a code, and no one will ask you to send money to a personal bKash account to release anything.