okgo FAQ: payments, bonus rules and account answers
The questions our chat team answers most, written out in full: what a deposit costs, why a bonus stays locked, how long a withdrawal takes, and which documents clear a KYC check.
Open one account, keep it yours
An okgo account belongs to one person, one phone number and one national ID. You must be 18 or older. Register with the name printed on your NID, a mobile number registered in your own name, and a password you do not use anywhere else. Accounts opened twice, or opened with a friend's number, are closed while the balance is reviewed.
What sign-up actually asks for
Three fields: full name, mobile number, password. The currency is fixed at taka (৳) and cannot be switched later. Keep that phone with you, because every password reset and withdrawal confirmation is sent to it by SMS.
When the password is gone
Use the reset link on the okgo login page, type your number, then the six-digit code that arrives by SMS. If the number is no longer yours, chat can help after you send a photo of your NID. An account is never moved to a new number on a spoken request alone.
Deposits land in about five minutes
Four channels are open: bKash, Nagad, Rocket and bank transfer. The smallest deposit is ৳200 and okgo adds no fee of its own. Your wallet operator may charge its own cash-out fee, which sits outside our control. Top-ups normally credit in about five minutes.
| Method | Minimum deposit | Credit time | okgo fee |
|---|---|---|---|
| bKash | ৳200 | 5 min | ৳0 |
| Nagad | ৳200 | 5 min | ৳0 |
| Rocket | ৳200 | 5 min | ৳0 |
| Bank Transfer | ৳200 | 5 min | ৳0 |
Save the transaction ID from the confirmation SMS. If the balance has not moved after five minutes, send your okgo user ID, the TrxID, the amount and the time to live chat. Do not pay the same bill twice while you wait for a reply.
Take money out, step by step
Withdrawals start at ৳500, and the daily ceiling on Copper is ৳65,000. Approved requests are processed in roughly 40 minutes. The first withdrawal can take up to 6 hours, because your ID is checked before any money leaves the account.
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Request in taka
Open the cashier, choose your wallet, enter an amount between ৳500 and your daily ceiling, then confirm.
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Send your document
Upload a flat, readable photo of your NID, passport or driving licence. Review takes up to 12 hours.
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Wait for approval
First withdrawals clear within 6 hours; later ones usually land in 40 minutes.
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Collect in your wallet
Money is paid to the number registered on your okgo account. Tell chat the same day if it does not arrive.
Documents okgo accepts
National ID card, passport, or driving licence. All four corners must be visible, the document in date, and the name identical to the account name. Send it before your first request rather than after; a file that fails review just adds another wait.
Bonus terms you should read twice
The first deposit bonus is 110% up to ৳13,000. Wagering is 19 times the deposit plus the bonus, and you have 7 days to clear it. Some games contribute nothing to turnover, so check the bonus page before you start. Bonus money stays locked until the target is met.
A worked example in taka
Deposit ৳1,000 and okgo adds ৳1,100, so the balance reads ৳2,100. Multiply by 19 and your turnover target is ৳39,900. If the week ends with ৳20,000 turned over, the remaining bonus and the winnings built on it are removed from the account.
Reload deposits carry 17%, cashback is 1.4% on Copper, and the referral pays ৳550 for each friend who registers, completes KYC and makes a first deposit. Referral credit is bonus money, not cash, so read its turnover terms before counting it as withdrawable.
How okgo games pay and settle
RTP is the average share of stakes a game returns across millions of spins; it is not a promise for one session. A 97% title can pay nothing in twenty spins. okgo prints RTP on every tile, so compare before you stake rather than after.
The lobby holds 4,800 titles from Spribe, CQ9, JDB, PG Soft and KA Gaming: slots, fishing, lottery games and live tables. Minimum bets start at ৳1 on some games and reach ৳50,000 on the higher-limit slots.
| Game | Provider | RTP | Min bet | Max bet |
|---|---|---|---|---|
| Lucky Dice | JDB | 95.2% | ৳10 | ৳5,000 |
| Ocean Phoenix | Spribe | 96.9% | ৳5 | ৳5,000 |
| Insect Master | PG Soft | 97.1% | ৳5 | ৳5,000 |
| Ganesh Gold | Spribe | 97.4% | ৳1 | ৳10,000 |
| Double Fortune | PG Soft | 96.8% | ৳1 | ৳50,000 |
Cricket and football markets settle on the official result published by the governing body for that match. A bet confirmed at the wrong odds or on the wrong market stands, so read the slip first. Abandoned matches are voided and the stake returns to your cash balance.
Install the okgo app and keep it locked
The Android build is version 2.2.9, 45 MB, free, and runs on Android 6.0 or newer. The last update was published on 9 November 2026. Download it from the okgo app page only; APK files from Facebook groups or forwarded messages are not ours.
No one from support asks for your password, OTP or wallet PIN, in chat or over the phone. If a caller claims to be okgo and wants a code, end the call and open live chat yourself. Log out on shared phones.
Climb the okgo VIP tiers
Five tiers run from Copper to Titanium, measured by monthly turnover rather than deposit size. Cashback rises from 1.4% to 2.2%, the daily withdrawal limit from ৳65,000 to ৳380,000, and birthday bonuses from ৳300 at Silver to ৳8,400 at Titanium. Platinum and Titanium add a personal manager.
| Tier | Monthly turnover | Cashback | Daily withdrawal | Manager |
|---|---|---|---|---|
| Copper | ৳0 | 1.4% | ৳65,000 | No |
| Silver | ৳45,000 | 1.6% | ৳100,000 | No |
| Gold | ৳160,000 | 1.8% | ৳160,000 | No |
| Platinum | ৳550,000 | 2.0% | ৳240,000 | Yes |
| Titanium | ৳1,900,000 | 2.2% | ৳380,000 | Yes |
Tiers are reviewed monthly. Turnover counts settled bets only, never deposits, and a quiet month can drop you a level.
When a deposit or bet goes wrong
Live chat runs 24 hours and is the fastest route. Have four things ready before you open the window, because the first reply usually asks for exactly them.
- Your okgo user ID, shown at the top of the account page
- The TrxID from the wallet SMS, or the bet ID from the slip
- A screenshot of the confirmation or the bet history
- The time and date in Bangladesh time (UTC+06)
Escalate a closed chat through the help centre rather than opening a second account. Bets already settled on the official result cannot be reversed, but a stake placed on a void market is always returned.
Play with limits you set yourself
okgo is for players aged 18 and over. Set a weekly deposit cap before your first session, not after a bad one. Caps and self-exclusion are requested in live chat; self-exclusion blocks login and stops marketing messages to your number.
If you are borrowing to bet, or hiding play from family, stop depositing and read the responsible gambling page first. Time and money spent tell you more than one good win does.
What players ask okgo chat
How long does an okgo withdrawal take?
About 40 minutes once a request is approved. Your first withdrawal can take up to 6 hours while the ID is checked, and KYC review itself needs up to 12 hours. Wallets are quicker than bank transfer.
What is the smallest deposit okgo accepts?
৳200 on bKash, Nagad, Rocket and bank transfer. Credit takes about five minutes and okgo adds no fee. The wallet operator may charge its own fee on the way out.
Why is my bonus still locked after a deposit?
Bonus money unlocks only when you finish 19 times wagering on the deposit plus the bonus, inside 7 days. Games count differently towards turnover, and the cashier shows the target that is left.
Can I hold two okgo accounts?
No. One account per person, phone number and NID. Duplicates are closed and the balance is reviewed. If you cannot reach an old login, recover it or ask chat to close it before registering again.
Which documents clear a KYC check?
A national ID card, passport or driving licence, photographed flat and readable. The name must match the account exactly. Send it before your first withdrawal so the review is not repeated.
Which okgo app version should I install?
Version 2.2.9, 45 MB, free, for Android 6.0 and newer. Install from the okgo app page only, and check the version number inside the app after every update.
How does daily cashback work?
Cashback starts at 1.4% on Copper and reaches 2.2% on Titanium, calculated daily. Your tier follows monthly turnover, so the rate moves as your play changes.
Can I deposit with bKash and withdraw to Nagad?
Yes, as long as both numbers are registered in your own name and match the NID on the account. A mismatch is the most common reason a withdrawal is held for review.
Do cricket bets settle on the official result?
They do. Markets settle on the result published by the governing body for that match. Abandoned games are voided and stakes come back to cash. Tie and dead-heat rules differ by market, so read the description.
What is the daily withdrawal ceiling?
৳65,000 a day on Copper, rising through ৳100,000 on Silver, ৳160,000 on Gold, ৳240,000 on Platinum and ৳380,000 on Titanium. The tier you hold sets the ceiling.
How do I self-exclude from okgo?
Ask for self-exclusion in live chat. It blocks login and stops marketing to your number. Choose the full period you need, because it is not lifted early.
Can I change my registered phone number?
Yes, through live chat, with a photo of your NID and a short written request. Support never asks for a new number by SMS, and never works outside the logged-in chat window.
Nothing here fits your case? The chat team answers in minutes, and the cricket betting guide covers markets in more detail. When you are ready to play, create your okgo account or return to the homepage to see the current lobby.